Optimise your mobile phone life cycle management
We develop innovative repair, refurbishment, reverse logistics, and customer services solutions in-centre or in-store for telephones, smartphones and tablets. Our mission: to maximise your customers’ satisfaction with our outstanding services.
![Logiciel de test du smartphone développé par nos équipes. Ici, notre technicien teste l'écran du téléphone en le touchant. Le logiciel nous permet de voir si le téléphone a détecté cette touche.](https://www.cordongroup.com/app/uploads/2021/07/mobile-test-orientation-min-scaled-780x660-c-center.jpg)
Diagnostics Ensure that your products are directed to the appropriate process
On receiving mobile phones and accessories, our expert teams apply industrial inspection and testing processes, which can be configured to suit your requirements. Working closely with manufacturers, we use a full range of diagnostic tools to quickly identify genuine faults and meet your requirements for dealing with these.
Our expertise: DIRECTING PRODUCTS AND ACCESSORIES TO A RAPID PROCESSING CYCLE USING A DECISION-MAKING MATRIX. Our technical team will help you choose how to configure this matrix based on your cost optimisation priorities and benefit from synergies between your various processes.
![Léna est au téléphone avec le propriétaire du téléphone qu'elle tient dans les mains. Elle le contacte pour reproduire la panne perçue du client.](https://www.cordongroup.com/app/uploads/2021/08/service-client-mobile-min-scaled-780x660-c-center.jpg)
Customer services Improve the customer experience with our multichannel technical support
We bring technical added value to customer relationship management at each step of the customer journey:
- Online diagnostics, filtering of false faults, issuing RMAs,
- Technical advice and expertise prior to purchase and up to order placement for products and accessories,
- Support with configuring and using products and data,
- After-sales product tracking, call back to hone diagnostics,
- Occasional or regular satisfaction surveys.
Our teams operating at our repair centres in France and Europe provide multilingual and multichannel solutions: email, voice, chat, social media.
Our online solutions
Streamline the user experience at each stage in smartphones’ life cycles. We develop solutions to meet consumer self-service requirements or support your advisers at all stages in smartphones’ life cycles, from actual use to after sales and refurbishment.
![Nos conseillers en boutique suivent le briefing matinale sur les dernières technologies présentes sur un nouveau smartphone.](https://www.cordongroup.com/app/uploads/2021/08/mobile-boutique-min-780x660-c-center.jpg)
In-store Develop your local technical services
We can manage your service outlets under your supervision, providing you with a powerful tool for customer retention. Our expert advisers will apply your procedures to support and advise your customers with each of their requirements: purchasing, support, after sales, resale and recycling.
Enhance your local presence by offering over-the-counter after-sales solutions. We can perform expert express diagnostic and repair processes both in and out of warranty on your behalf.
Some of our key customers
We are recognised and chosen by top smartphone market players to develop diagnostic, repair, refurbishment, reuse, reverse logistics, supply chain and customer service processes and solutions.
![Un smartphone reconditionné tenu par les mains de Laure. Au second plan des équipements électroniques rachetés ou récupérés pour être réutilisés ou recyclés.](https://www.cordongroup.com/app/uploads/2021/08/seconde-vie-et-reconditionne-780x660-c-center.jpg)
Refurbished electronics
Are you seeking to make your electronic products more sustainable ?
We optimise the return of your second-hand products to market, applying innovative solutions at each step: buyback, processing and distribution. We develop local refurbishment services that we continuously improve by listening to our customers.