Medical Business Unit

We deploy multi-channel and multilingual solutions, with teams located in Europe and North America: e-mail, voice, chat, social networks and instant messaging.

Our teleconsultants are based in our industrial centres and follow qualified training courses, certified by the manufacturers and tailored to the latest technologies in which they specialise.  The proximity of our production and customer services teams and the deployment of learning tools greatly contribute to creating an environment conducive to sharing knowledge and best practices. As a result, every contact from your customers or users is handled by the most qualified agent to provide fast, accurate answers.

Our teams provide TECHNICAL ADDED VALUE FOR CUSTOMER RELATIONSHIP MANAGEMENT AT EVERY STAGE OF THE CUSTOMER JOURNEY: pre-purchase advice, ordering spare parts or consumables, user support and training, pre-diagnosis and remote control, on-site service management, after-sales follow-up and customised solutions.

We make it easy to set up dedicated KPIs for your requirements, by simplifying the connectivity of our customer relationship management tools with your distribution processes. Thanks to the tools we’ve developed, we can handle all commercial and administrative operations, such as declarations, data entry and updating of installed databases, while effectively managing networks and service providers.

We deploy centralised solutions within an expert industrial centre as close as possible to your markets and solutions directly on the user’s site. In this way, we guarantee that your medical equipment can be restored quickly and efficiently.

As a first key step, our teams apply inspection and testing processes that can be configured to meet your needs and the latest requirements of the medical sector. Working closely with manufacturers, WE DEVELOP COMPREHENSIVE DIAGNOSTIC TOOLS TO QUICKLY IDENTIFY ACTUAL FAULTS AND MEET YOUR REPAIR OR REFURBISHMENT REQUIREMENTS.

We offer a full range of qualified repair services to maximise repairability rates. From simple repairs to BGA replacements, we provide in-warranty and out-of-warranty support for your medical devices and accessories according to your conditions and procedures. We also develop refurbishment services for your devices and accessories to maximise re-use and limit material consumption: specific cleaning, high-performance plastic refurbishment, etc.

As experts in international purchasing, our teams provide reliable and secure management for the supply of your electronic components, spare parts, consumables, accessories and so on. Our know-how: WE FOCUS ON RESPONSIVENESS AND ANTICIPATION IN THE FACE OF RISKS OF DISRUPTION AND OBSOLESCENCE.

We provide optimised management of transport, forwarding agents, customs formalities, storage and internal and external logistics
flows in line with your strategy or by co-constructing it with you.

Our teams use dynamic tools to OPTIMIZE THE MANAGEMENT OF YOUR FLOW AND GUARANTEE THEIR TRACEABILITY in our various manufacturing, installation, maintenance, repair and reconditioning processes.

To meet your operational requirements and reduce your costs and environmental impact, we manage your irreparable products by reusing high-value electronic components and spare parts. We carry out total or selective dismantling of used equipment to identify potentially reusable or repairable parts, and check their CONFORMITY, QUALITY AND PERFORMANCE TO MEET YOUR STANDARDS AND REQUIREMENTS.