Tailor-made services to guarantee the performance of your equipment
Optimise your costs and increase reliability by outsourcing the installation and maintenance of your equipment to a multi-specialist expert.
Our qualified, certified field technicians and hardware and software engineers provide on-site support in Europe and North America, with ongoing support from our logistics, customer service, R&D and other support teams. An agile organisation to ensure complete, rapid services tailored to your specific needs.
Installation An optimal start for sustainable performance
- Transport supervision, equipment reception and administrative management
- Equipment assembly, checks and verification of proper functioning
- Set-up and configuration of equipment and specific signage according to environmental characteristics
- Implementation, testing, error simulations, validation of proper functioning
- Software and business application updates, configuration
- Hands-on training, demonstration and training in use
Maintenance Full monitoring for compliant and high-performance equipment
- Visual and functional inspections of devices, accessories and consumables,
- Complete diagnostics or diagnostics on specific checkpoints,
- Warranty and out-of-warranty process management,
- Processing of parts with limited lifetime and failures: from simple cleaning to refurbishment or replacement of sub-assemblies,
- Management of supplies, transport and stocks of new or refurbished parts and products,
- Software and business application updates, configuration,
- Detailed service reports,
- Advice on use, tips and tricks,
- Recycling and recovery of devices, accessories, consumables and parts in a certified process.
Management of your fleets Maximising the performance and value of your equipment
- Dedicated customer support and personalised assistance for smooth and efficient management of your equipment
- International logistics coordination for your multi-site operations in Europe and North America
- Proactive advance planning of maintenance and replacement operations
- Data centralisation (real-time status, history, performance) for simplified supervision and informed decision-making
- Customised dashboards and reporting tailored to your business challenges
Your technologies, your equipment, our activities
Our qualified and certified technicians are trained in regulatory requirements and protocols specific to the technologies they work with. Our goal: to ensure the performance of your equipment, the safety of users and the continuity of your services.
Our partners, global leaders in their sectors
We are recognised and chosen by leading players to support them as closely as possible to your markets.
