puce  Our other services

 
 
 
 
 
 
 
 
 
 
Customer Relations
Thanks to our know-how, Cordon Electronics brings high value to the management of your distance customer relationship, on any multimedia & electronic product whether in B to B or B to C.
SALES ADMINISTRATION
  • Advice & and technical expertise
  • Assistance to online orders (web site)
  • Accessories sales
  • Commercial Information
  • Quotation management
  • Remote payment
  • Customer follow-up
HOTLINE & CONSUMER SERVICE
  • "How to use" and configuration assistance
  • Data back up
  • Online diagnosis
  • NFF call back RMA & follow-up
QUALITY
CALLS
  • Management of punctual outgoing calls
  • Recurrent campaigns
    E-mailing
  • Measurement of customer satisfaction
Key information
  • Multicanal contact
    Email, Voice, Post, Chat, Social networks
  • Tools : CRM, ACD, Technical knowledge with our Wiki tool
Some figures
  • 92 % answering rate
  • 8 spoken languages in the international call centre of Romania
  • 2 call centres in France
  • 40 000 contacts treated per month
  • Quality of service : > 95 %