Our other services
Center of contacts
( Hotline )
Thanks to our know-how. Cordon Electronics brings high value to the management of your distance customer relationship, on any multimedia & electronic product whether in B to B
or B to C.
( Hotline )
Thanks to our know-how. Cordon Electronics brings high value to the management of your distance customer relationship, on any multimedia & electronic product whether in B to B
or B to C.
HOTLINE &
CONSUMER SERVICE
CONSUMER SERVICE
- "How to use" assistance
- Online diagnosis
- NFF call back
- RMA & follow-up
CUSTOMER SERVICE
BEFORE SALES
BEFORE SALES
- Advice & and technical expertise
- Assistance to online orders (web site)
- Accessories sales
QUALITY
CALLS
CALLS
- Management of punctual outgoing calls
- Recurrent campaigns
E-mailing - Measurement of customer satisfaction
Key information
- From monday to saturday
9am to 8pm - Multicanal contacts
Phone. mail. web - Tools: CRM. ACD.
Technical knowledge with our Wiki tool
Some figures
- 50 qualified agents
- 40 positions
(extension to 80 in progress) - 92 % answering rate
- 30 sec. / 80 % service rate
